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Elevate your creations with our diverse collection of premium leather hides, skins,...
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Elevate your creations with our diverse collection of premium leather hides, skins,...
Mollies is located in Auckland, New Zealand. Most of our items are dispatched directly from our location (even backorder products!) but certain items, such as Warwick Fabric, are shipped directly from our supplier.
You don't need to be a member to buy from us, you can simply check out as a guest. Signing up as a member allows you can checkout quicker, view your past and current orders, and receive occassional newsletters and special offers from us.
Yes of course! We sell digital e-vouchers that you can buy for yourself or as a gift.
There is a very good chance we could order that item in for you! Contact our customer services by email or phone.
Mollies is a cash business, so we do not offer trade or wholesale accounts on our general products. Some products have bulk pricing available, and most of our items are already priced as low as possible to ensure great value for all customers. The only exception is that we provide wholesale pricing for Voodoo Molly Vintage Paint products to qualifying businesses. If you're interested in becoming a stockist, please get in touch for more details.
What payment methods do you have? Can I pay be bank transfer?
Yes, all prices for New Zealand customers include GST. If you select Australia as your browser option, prices will appear without tax.
Yes, all prices for New Zealand customers are in NZD. If you select Australia as your browser option, prices will change to AUD.
Yes you can! Our office is open Monday to Friday 9am to 4pm excluding holidays and closures. Our number is +6499308369.
Although we do not use any offical layby or pay-later apps, we are happy for you to pay off large pre-orders. Please contact our customer services to set this option up.
Yes of course! We are GST registered so we are able to produce GST receipts in-store and digital GST invoices via email on request.
In-stock items: For in-stock items we aim to process your order within 2-7 days, but we are often much quicker than that!
Backorders: Most backorders or temporarily out-of-stock items, are dispatched within 7 days, but check the product page for individual dispatch estimates.
Sales events & holidays: Please expect our processing times to take a little longer than usual during large sale events, public holidays and during our Xmas/New Year closures.
When partial items in your order are on backorder, all items will be shipped together once they are all available. If you need the in-stock items urgently, and you want to request split shipping or partial collection, please get in touch with our customer services team. An additional shipping fee will apply.
Avoid using the PICKUP option for items forgotten in your last order. Select SHIP, complete your purchase, and contact us ASAP to combine orders. If your order hasn't already been packed, we will refund any excess shipping charges once processed.
If you have not paid for your order, you do not need to do anything. Your unpaid order will automatically cancel within 7 days. You may receive a payment reminder by email, this can be ignored.
If you have already paid for your order, please contact us to organise your cancellation and refund.
Our goal is to dispatch in-stock items within 2-7 days, but our turnaround time is typically faster than that. Most backorders or temporarily out-of-stock items, are dispatched in 7 days, but check the product page for individual dispatch estimates. If there are any restocking delays, we'll update you. Indents are items we order in just for you, and can take anywhere from 5 to 30+ days to ship them out.
We currently offer shipping services to both New Zealand (our home country) and Australia. Sorry, but not all products will be visible, or available to purchase, by our overseas customers. It's important to be aware that overseas customers may incur customs or import duties, and these charges are the responsibility of the recipient. Unfortunately, we have no influence over these fees and cannot anticipate their specific amounts.
Yes, we can post your order to any NZ Post Office Box number.
In most cases, shipping fees will be calculated at time of checkout.
Certain oversized or overseas orders may incur extra shipping charges beyond those initially applied at checkout. If such a situation arises, we will contact you to discuss available options and the additional costs.
If you wish to split-ship an existing order, please note that an additional shipping fee will be invoiced.
Digital products, such as eGift cards, PDF files, and eBooks, do not incur a shipping fee as they are not physical items.
We use a variety of shipping services. Within NZ we will use NZPost, Castle Parcels, PostHaste or Aramex. We use NZPost & AusPost for our Australian customers.
Yes! You will receive an automatic email with tracking details when your courier ticket has been printed.
Yes of course. Please contact our customer services to change your delivery status and refund your shipping. When your order is ready we will email you. Also, see our Click & Collect questions below.
Always wait to receive an email from us before you come to collect. For in stock items, we try to process your click & collect orders on the same day. If we have to order in something for you, the average processing time will be on each product.
Please bring your order number with you!
Yes you can send someone else to pickup your Click & Collect order, however they must provide us with your order number (sorry no exceptions).
Avoid using the PICKUP option for items forgotten in your last order. Select SHIP, complete your purchase, and contact us ASAP to combine orders. If your order hasn't already been packed, we will refund any excess shipping charges once processed.
Collection days are Monday to Friday, 9am to 4pm. We are closed in the weekends, public holiday and over the Xmas/New Year period.
Yes we have a small showroom at 13 Croskery Road, Papakura, Auckland. We are open Monday to Friday 9am to 4pm, excluding public holidays. We are also closed for a period over the Xmas/New Year holidays.
Please note that not all items displayed online are available in our showroom. For important items, feel free to contact us before visiting the showroom for the most accurate information on product availability. While we strive to provide product recommendations were possible, we do not offer any repair services or training at our showroom.
We are open Monday to Friday 9am to 4pm, excluding public holidays. We are also closed for a period over the Xmas/New Year holidays each year. Please check our contact page for more info.
Yes there is always plenty of free parking! We have plenty of on-street parking and several on-site carparks for you!
We are a DIY store for DIYers! While we strive to provide product recommendations to the best of our knowledge, we do not offer any training, manufacturing or repairing or measuring services at our showroom.
Yes many of our products can be returned within 30 days of the purchase.
Certain types of items that cannot be returned are: sale items, special order items, indent products, fabric, foam, products sold by the cut meter* (or similar unit of measurement), custom-made or custom-cut items, second-hand items, or gift vouchers. *Some meterage products may be returned within 30 days subject to a restocking fee and quantity restrictions.
Returned items must be in an unused, original, re-saleable condition and in original packaging if applicable. You’ll also need the receipt or proof of purchase.
The cost and liability of shipping the returned products back to us are your responsibility.
If your return request is accepted we will refund the original purchase price, excluding shipping, within 5 working days of receiving the item/s.
If you have received an item damaged during shipping please contact us within 5 days of receiving your parcel, so we can query the courier.
On the rare occasion that you have received a faulty item please contact us at admin@mollies.nz.
We’ll give you instructions on how and where to send your damaged or faulty item back to us. If your claim is accepted we will refund you the original purchase price, including the shipping, within 10 business days.
If your parcel does not arrive on time, please contact the courier company using the Track-and-Trace link provided to you. If the courier cannot locate your parcel please contact Mollies customer services for further assistance.
Only items broken directly because of a manufacturing fault will be refunded or replaced. Items broken due to misuse, accidental damage, general wear and tear, improper storage, alterations etc will not be eligible for a refund or replacement. See our returns policy.
Our shop is located at 13 Croskery Road, Papakura, Auckland.
You can email us at admin@mollies.nz or phone us on +64 9 9308369
To keep up-to-date with our sales and discounts, subscribe to our newsletter, follow us on Facebook and regularly visit our website!
Sorry, we no longer provide any training services at Mollies.
Sorry we don't have any loyalty programs or customer rewards. However we do offer the occassional promotion to our registered members.
Although we arrange custom cut foam for our customers, we do not provide any cutting, manufacturing, measuring or repair services at Mollies.
