Click & Collect:

• We will start processing your order once payment has been receive.
• Pickups are available from our store in Papakura, Auckland, NZ. 
• You will receive a notification email when your order is ready to collect. Please wait until you receive this email, as some items may not be immediately available.
• Collection days are Monday to Friday, 9am to 4pm excluding weekends and holidays.

Processing Targets:

• If items are temporarily out of stock and cannot be restocked within 7 working days, or if we are unable to fulfill your order, we will update you.
• Some products on backorder, such as custom items, overseas stock, fabric, and indents, may have a dispatch target that ranges from 5 to 30+ days. The ETA for these products is typically displayed on the product page, but please feel free to contact us for more information.
• When partial items in your order are on backorder, all items will be shipped together once they are all available. If you need the in-stock items urgently, and you want to request split shipping or partial collection, please get in touch with our customer services team. An additional shipping fee will apply.
• Most orders are processed at Mollies in Auckland, but certain items, such as Warwick Fabric, are shipped directly from our supplier.

Shipping Fees:

• Shipping fees for most standard orders will be calculated at checkout.
• Some large or bulky orders may require an extra shipping fee in addition to the initial checkout shipping fee or exemption. If this occurs, we will get in touch with you to explore shipping options to your location, and to discuss the associated extra costs.
• We do not ship custom cut foam, these are pickup only.
• Some oversized, hazardous, or restrictive products are pickup only, and as such are excluded from all shipping options.
• Split shipping an order will incur an additional shipping fee.
• Digital products, such as eGift cards, PDF files, and eBooks, do not incur a shipping fee as they are not physical items.

Courier Delivery Targets:

• Auckland 1-3 working days
• North Island 2-4 working days
• South Island 3-6 working days 
• Allow extra 1-4 working days for non-urban &/or rural deliveries
• Target delivery times may be extended during peak times.
• Australia 1-3 weeks

Shipping Locations:

• New Zealand
• Australia

 

FAQS

Can you send to my NZ Post Office Box?

• Yes, we can post your order to any NZ Post Office Box number. 

I made a mistake, how can I cancel my order?

• If you have not paid for your order, you do not need to do anything. Your unpaid order will automatically cancel within 7 days, although you may receive a payment reminder by email which you can ignore.
• If you have already paid for your order, please contact us to organise your cancellation and refund.
• If we have already dispatched your order, please refer to our Change of Mind returns page.

My order did not arrive, what happens now?

• If your parcel does not arrive on time, please contact the courier company using the Track-and-Trace link provided to you. If the courier cannot locate your parcel please contact Mollies customer services for further assistance.